Step 8.Ĭontact Underwriters Laboratory to inspect the station. An outside company should conduct background checks on potential personnel to avoid legal issues. There must be a technician on call 24 hours a day to deal with faulty alarms. There must be at least two operators on duty 24 hours a day in the station. Hire operators with experience and training in alarm monitoring. Operators observe communications and monitoring devices. Technicians set up communication between the monitoring station and the business or residence receiving services. Always have alarm systems on hand for new customer installation. Purchase security equipment in bulk for a cheaper cost per item. Depending on services offered, the station may be equipped with elevator or temperature monitoring equipment. Video monitors and 2-way voice communicators need to be in constant operation. A multi-line phone system handles incoming and outgoing calls to communicate with responders such as police and fire departments. Employers must also purchase unemployment and workers compensation insurance for employees. Liability and property insurance are available for purchase by business owners. Obtain business insurance to protect the monitoring station from lawsuits. The monitoring station cannot be located on the ground floor or have windows.
This is only relevant if the business also provides answering services. If applicable, one area must be entirely dedicated to alarm monitoring to avoid distracting personnel. The building must have fireproof walls, a secured power room and a backup power source.
When selecting a monitoring station office, Underwriter Laboratories criteria are very specific. The monitoring station can accept credit card payments for services rendered. Present the licensing paperwork to open a merchant account. Obtain a federal employer identification number from the Internal Revenue Service. File the required applications, keeping documentation on all processed paperwork. Find contact information in the local phone directory. Step 2.Ĭontact the business development office to determine permits and licensing needed for an alarm monitoring station. Ask around to see what other alarm monitoring companies are charging and what services they provide to better service the potential client base. Offer additional services as business expands. Consider the needs of potential clients and select a few options for business specialization. Temperature monitoring is offered to commercial clients. There are traditional hardwired alarms, wireless systems, video and home automation. Central Station Alarm Association Membershipĭetermine what alarm systems the monitoring service will support.
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